Bellfield

Bellfield House is ideally situated in its own grounds, 18 miles west of Aberdeen in the picturesque town of Banchory.

Bellfield has a central position amidst an active local community and is within easy walking distance of the local shops, banks, post office, bowling green, churches, library, opticians, GP and Dental practices.

Accommodation
Bellfield House has accommodation for 27 older people in mainly single rooms with private washing facilities, 5 rooms are single en-suite.  Each room has a nurse call system allowing residents to summon assistance 24 hours a day.  Rooms can be offered furnished or unfurnished as residents are encouraged to bring their own furniture and personal effects as we feel that this helps them to create that 'home from home' feeling.

There are two lounges in which to relax and socialise, one larger lounge area with a conservatory leading off where residents can sit and wach the world go by.  The smaller lounge is a quiet lounge where residents can read, do craft work or just sit, relax and enjoy the views.

There is a large dining area in which a choice of nutritious home cooked meals is offered.  Our catering is to a high standard and the service is flexible to meet the needs and choices of each resident, accomodating special diets.

The house has its own garden and greenhouse, where residents are encouraged to 'potter' with plants.  There is a small paved area with outdoor seating where residents can enjoy the outdoors when the north east weather allows!  There is a summer house in the garden where residents enjoy being outdoors whatever the weather!

There is a designated  smoking room for residents who smoke.

Service Users are welcome to have their own funishings, pictures and personal items to make their room as homely as possible and to help them feel at home in their surroundings.  They can arrange to have a telephone fitted within their room at their own expense.  All electrical equipment must be tested by a qualified electrician before admission.

The building has a secure entry system in operation for the protection of our residents, staff and visitors.

Services

Aims & Objectives
Our aims are:Our aim is to support individuals in all they aspire to in order that life is fulfilling and rewarding.

• To maintain a safe and comfortable environment
• To promote choice in all aspects of daily life
• To offer opportunity for fulfilling pastimes
• To maintain dignity
• To respect privacy
• To promote independence
• To offer an individual, needs-led service to all within our care, regardless of gender, culture, social background or abilityand will be reviewed on a regular basis.

Individual Care Plan
Every effort is made to support our service users and provide the security and independence they require.   All aspects of the individuals’s strengths and needs will be addressed including social, physical, emotional, spiritual, cultural, medical and recreational.

Risk assessment will form part of the care plan  

Family Involvement
We recognise the immense importance that family and friends can play in your future happiness.   They are encouraged to continue visiting and helping, in any way that you wish, with your care e.g. outings, family occasions, family holidays  etc.   You are able to invite friends or relatives for a meal, coffee or afternoon tea.

We are continually looking at ways to improve the service we provide.  We have questionnaires, snapshot questionnaires, an Ideas / Innovations / Comments / Complaints book which we invite all visitors to the Unit to complete or write in.  This will help us to monitor satisfaction levels of our visitors, residents and their families.

Some comments from families include:

      ' My father has been in Bellfield for almost two years and I have been delighted from the start by the care and               attention   he has received.  The staff have always been thoughtful, caring and fun to be with, even on difficult days.'

      'Best reputation of the local homes.'

      ''My own GP (outwith Banchory) also mentioned Bellfields outstanding reputation, and we have never been able to fault it in nearly three years.'

      'We are delighted with the care that my father is getting at Bellfield.  There is always a lovely atmosphere in the home, we have always found the staff friendly and have time to answer any questions we may have and to reassure us if we have any problems.' 

Community Involvement
The “Friends of Bellfield” are drawn from the local community, Churches family and friends.  The group raise funds through coffee mornings and sale of small items to provide items  for the beneifit of the whole resident group.  These items have included a large screen TV, specialised lifting cushions and profiling beds.  They also arrange entertainment and social events throughout the year.  Members of the group visit regularly and offer support to both residents and staff. 

The whole staff group and the residents are very grateful to our Friends group for the continuing and ongoing support throughout the year.

The friends group are always looking for volunteers to help with this invaluable work for the beneifit of all the residents.  If you have a few spare hours occasionally and feel this is maybe something that would interest you, please speak to the Unit manager.  All volunteers are subject to a satisfactory disclosure being obtained. 

Other Services include:

• Hairdresser – once a week, costs can be sought from the home.
• Chiropody – NHS every12 weeks in-house, no charge.
• Private Chiropody can be arranged, if required, costs are the responsibility of the individual residents..
• G. P. Surgery – Doctors call every week on a Wednesday and holds a weekly surgery, but will also call at other times, if required.
• District Nurses – call every day, if required to provide nursing support.
• Laundry – residents’ laundry done as required - in-house,, at no extra charge, however any garments requiring to be dry cleaned or specialist cleaning will be payable by the individual resident..

Management & Staff

The Unit Manager, Janis Grubb, has attained SVQ level 3 & 4 in Health & Social Care also SVQ level 4 in Management, and is registered with the Scottish Social Services Council (SSSC).

She  also attends Formal Managment Training.

The Deputy Manager, Jeanette Abel has a BN degree and is registered with the Nursing & Midwifery Council ( NMC). she also attends Formal Managment Training.

Both the Unit Manager or the Deputy Manager can be seen outwith normal office hours by contacting the Unit on 01330 822692 to arrange an appointment at a time suitable for any individual.

Staff

All staff recieve continuous relevant training in the care of older people and are regularly supervised by Managment, which gives them a chance to reflect and evaluate their strengths and any areas that may need further development.  All care staff work through a Personal and Professional Development plan (PPD) and then work towards obtaining SVQ Level 3 in Health & Social Care.  Ensuring staff are well trained and motivated is key to our success.

Staff are trained and Certificated in.

First Aid, Moving and handling, Health Satety, food hygiene, Stoma care, pressure ulcer prevention, diversity, challenging behaviour, Fire marshal training, Fire Warden training, Advanced care practice, Palliative care. Safe administration of medication.

Staff attend ongoing training this enables them to update their caring knowledge and skills,

Four Staff are also starting a distance learning course in May 2011 (Best Practice in dementia care.)

All staff are registered or are in the process of registering with a professional body, either the Nursing & Midwifery Council (NMC) www.nmc-uk.org/, or the Scottish Social Services Council (SSSC) www.sssc.uk.com/.

All staff adhere to the National Care Standards (NCS) and these can be viewed at www.nationalcarestandards.org/, and the SSSC Codes of Practice and these can be viewed at www.sssc.uk.com/sssc/homepage/codes-of-practice.html.  

Admission Procedure Criteria
Any person over the age of 60 may apply, the sole criterion for acceptance being their degree of social need.   No admission can take place without a full study of social and medical factors.  

An application form and Crossreach financial statement is required to be completed before admission.

Costs
The cost for Residential Care is available on request.   The Social Work Department carry out a financial assessment and you may be eligible for help with funding.

Referrals Procedure
When an application for Residential care is being considered the local Social Work Department should be approached to carry out a community care assessment and also an assessment done by the Home.   One would be invited to either spend the day or come in for an assessment visit before you make your final decision.

Additional Information

Activities
Our programme is constantly developing to meet the needs and interest of the resident group. 

A wide range of activities are on offer, led by our Activities Co-ordinator, who undertakes regular relevant training to enable her to provide interesting and relevant activities.  She also meets regularly with other Activities Co-ordinators in the area to share ideas, knowledge and skills to broaden the activities on offer.

Bellfield has a residents committee who meet regularly.  This allows the residents to have an active role in the running of the home.

Daily devotions for staff and residents are led by staff members.  Weekly worship is each Wednesday afternoon and is led by local ministers or members of the local churches.

Friends Group - We have an active friends group, who raise funds for Bellfield.  They also offer support for celebrations and special events in the Unit.  If you think you would be interested in joining the Friends of Bellfield Group, please contact us and speak to Janis or Jeanette, or any member of the friends group, and we will be happy to give you details of what this involves.

Phone Janis / Jeanette on 01330 822692

Please contact the Service Manager if you require any further information or assistance.

Crossreach Evaluation of Quality

Crossreach has a set of quality standards which are reviewed regularly within each unit.

Our eleven Quality Standards are:

1. Making decisions and being involved.

2. A good environment to live in.

3. Valuing the individual.

4. Personal Care and Support.

5. A preffered way of life.

6. Maintaining links and relationships.

7. Support Services.

8. Well managed services.

9. The qualities of staff.

10. A regular check on services.

11. Bellfield local standards.

Standard 11.

Crossreach have their own set of Standards which are audited regularly to ensure delivery of a high standard of care.

At Bellfield every customer is important to us and to ensure we offer our customers excellent service we have set the following standards:

           * The telephone will be answered within 10 rings.

           * The security door will be answered within 4 minutes.

           * All incoming mail requiring a response will be answered

             within 2 working days.

We will monitor our responses to this standard by asking you to complete short questionnaires.  Your help will be greatly appreciated in this matter to help us to maintain and improve the service we offer.

These standards are evaluated and evidenced against a set of criteria and scored to obtain an average grade, 1 being the lowest grade and 6 being the highest grade.

This information is assessed on feedback from clients, staff, stakeholders etc..

It is also based on whether the criteria can be partially or fully met, or not met at all.

 The grades are:

0 - 20%      Grade 1      Poor

21 - 36%    Grade 2      Fair

  37 - 52%        Grade 3      Average

53 - 68%      Grade 4      Good

       69 - 84%      Grade 5      Very good

    85 - 100%     Grade 6      Excellent