Credit Controller - Temporary

Information

At CrossReach we’re a charitable organisation that puts people at the heart of everything we do.  From caring for older people, children and families and the homeless to supporting those with learning disabilities, we’ve been delivering innovative social care for 150 years.  And as one of Scotland’s largest social care providers, we have 65 services and 1,800 employees across the country.

 

As a member of our Corporate Services team you’ll be helping some of the most vulnerable people in our society live safer, fuller and happier lives.  Our values driven culture means we are accepting, respectful and compassionate to both our service users and employees.  So, join us and you’ll be part of a professional environment with a range of development opportunities and a generous benefits package.  It’s a career that will enhance both your life and the lives of vulnerable people across Scotland.

This is a temporary post for 3 years and will involve both working from home and also from our Head Office, Charis House at Milton Road East.  We operate a flexitime system Monday to Friday between the hours of 7:30am – 6:30pm (with core hours between 10am - 4pm).  Some flexibility will be required on occasion, should and event fall outwith these hours.

If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact recruitment.team@crossreach.org.uk.

Main Function

The Credit Controller is responsible for ensuring that debts owed to CrossReach are recovered in a timely manner.  The Credit Controller monitors aged debts across the organisation and liaises closely with administrators in operational services who are responsible for the first stages in the credit control process.  The Credit Controller provides training and support to the administrators to ensure the Credit Control policy is understood and adhered to, sharing best practice to ensure timely collection of income.  The Credit Controller will take responsibility for collection of critical debts which will involve building relationships with key third party customers and with the legal team of the Church of Scotland.  The Credit Controller works closely with the Income Team and the Finance Business Partners. 

Main Duties

1. Ensuring Credit Control processes and Policy are adhered to.
2. Monitoring of outstanding debts.
3. Weekly and monthly reporting on aged debts to senior finance and operational staff.
4. Supporting administrators in operational services through training and guidance.
5. Identifying items to be included in bad debt provision and briefing FBPs about relevant items.
6. Responding to internal and external queries.
7. Pro actively contacting customers to pursue long standing debts.
8. Reconciling accounts and producing ad hoc customer statements.
9. Preparing journals relating to bad debt provisions and write offs.
10. Provide support to the income team as appropriate (e.g. during staff holidays).
11. Perform other ad hoc duties as required.

Qualifications

Preferably educated to at least HNC/HND level in an accountancy-related subject (or AAT equivalent) but will consider applicants qualified by experience.

Personal

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

To attend training courses when required, to allow the post-holder to fulfil the requirements of the role.

Skills and Abilities

Essential:

• Experience in a similar role
• Ability to reconcile complex accounts Intermediate Excel skills (e.g. Vlookups, pivot tables, graphs etc) and competence in other Microsoft Office products (MS Word, MS Teams etc)
• Excellent communication and interpersonal skills
• A calm, confident manner to handle potentially difficult situations and conversations, tenacity and resilience
• Experience using computerised accounting and workflow systems