IT Technical Support Officer - Temporary

Information

Are you starting out your IT career? Do you have an interest in all areas of IT? Are you looking join an organisation that puts people at the heart of everything we do?  

 

Here at CrossReach, we have been delivering innovative social care for older people, children, families and the homeless for 150 years and we are now looking for an IT Technical Support Officer to join our professional IT Services team, based in Edinburgh. 

As part of the wider team, you will be responsible for operating a Helpdesk Service, either face to face or over the telephone providing solutions where possible or referring them to another member of the team.  Your role in ensuring that our users have the right access to the right systems is key to ensuring that as an organisation, we can do our best work.  

As the first point of contact for many of our users, you will deliver a skilled and flexible technical administration support service, supporting our services in a range of technical issues. As you will be often responding to unplanned events, you will need to flexible in your approach and able to react to peaks and troughs of work as required.

Technically, you need to be able demonstrate good knowledge across the following:

• Installation and configuration of desktop operating systems and applications. (Microsoft Windows desktop operating systems from Windows 7 onwards).
• Monitoring and configuring network applications including security applications to protect from the range of threats including viruses, trojans, and malware.
• Back up technologies, including back up to disk, back up job monitoring, and restoring data.
• Microsoft Office, including strong skills in using, configuring, and supporting current versions of Word, Excel, PowerPoint and Outlook.

 

However, we are also looking for someone who can deliver a high level of customer service and who is able to communicate technical issues with users in non-technical language.

Here at CrossReach, we strive to be accepting, respectful and compassionate to both our customers and our people. So, join us and you’ll be part of a professional environment with a range of development opportunities and a generous benefits package. It’s a career that will not only enhance your life but also the lives of vulnerable people across Scotland.

This is a temporary post for one year.

If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact recruitment.team@crossreach.org.uk.

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This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

If you require a job description or have any questions about this role please contact recruitment.team@crossreach.org.uk