Quality, Compliance & Improvement Officer

Information

At CrossReach we’re a charitable organisation that puts people at the heart of everything we do.  From caring for older people, children and families and the homeless to supporting those with learning disabilities, we’ve been delivering innovative social care for 150 years.  And as one of Scotland’s largest social care providers, we have 65 services and 1,800 employees across the country.

 

As a member of our Corporate Services team you’ll be helping some of the most vulnerable people in our society live safer, fuller and happier lives.  Our values driven culture means we are accepting, respectful and compassionate to both our service users and employees.  So, join us and you’ll be part of a professional environment with a range of development opportunities and a generous benefits package.  It’s a career that will enhance both your life and the lives of vulnerable people across Scotland.

Main Function

To work closely with and provide support to the Quality, Compliance and Improvement Team in all aspects of the Section’s area of work.

Main Duties

1. To support the Quality, Compliance and Improvement Team in the creation of reports and provision of statistical information as required.
2. To assist the Quality, Compliance and Improvement Team in researching and responding to information enquiries
3. To assist the Quality, Compliance and Improvement Team in raising awareness of its services to CrossReach staff
4. To assist the Business Partner for Quality, Compliance and Improvement in co-ordinating team activities
5. To assist the development and maintain a system for recording corporate quality and performance indicators.
6. To develop and maintain a system of recording inspection gradings, requirements and recommendations from reports and any other performance management information.
7. To prepare standard information for Committees as required by the Business Partner.
8. To assist in the analysis of statistical information from data recorded.
9. To support operational services in systems such as CQA and maintain a database of current service standards across the organisation.
10. To support the achievement and retention of the Customer Service Excellence Standard
11. To assist the Quality, Compliance and Improvement Team in keeping up to date with legislative and regulatory changes.
12. To assist the co-ordination of organisational surveys, inputting data and analysing results.
13. To assist the maintenance of the generic organisational policies database and to support the work of the Policy Review Group, ensuring appropriate document control.
14. To administer complaints database, liaising appropriately with Heads of Service and Business Partners.
15. To provide administrative support to the Business Partner in all areas of work.
16. To undertake tasks or duties to support the Business Partners and Director of HR&OD.
17. To assist the Business Partner implement the internal and external accreditation systems, including to develop and deliver training.
18. To assist the HR Systems Advisor in the development and distribution of reports
19. To work collaboratively with other members of HR&OD to provide support and cover as required.

Qualifications

Ability to evidence continued learning eg relevant  degree or equivalent, preferably with previous experience of quality systems.

Personal

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

Skills and Abilities

Ability to be able to adapt when communicating with different audiences

Ability to work using own initiative and manage multiple tasks and projects simultaneously

A high standard of organisational skills and ability to work in an efficient way

Excellent Communication Skills

A flexible attitude and a team player able to support the work of colleagues.

Experience of working with data and analysing, research, preparing reports.

Experience of working with Microsoft packages

Experience of working within customer facing services eg responding to enquiries, marketing approach to highlight value of QCI services

Understanding of social care and the internal and external requirements experienced in the sector.