Quality, Compliance & Improvement Officer

Information

At CrossReach, we’re a charitable organisation that puts people at the heart of everything we do. From caring for older people, children, and families and the homeless to supporting those with learning disabilities, we’ve been delivering innovative social care for 150 years.

 

We now have an exciting opportunity for someone who wants to progress their career within the Quality Improvement and compliance area of work.. 

In this important role you’ll be part of a small team responsible for the monitoring and recording of quality standards, performance indicators and policies across our services. Although an advantage you don’t need to have worked in Health and Social care before, , what is more important is your  ability  to work to tight deadlines;  manage your own workload and deliver  on your promises. You will be customer focussed and be able to work with warmth and empathy in order to communicate on behalf of our Services. All this will be underpinned by  strong Microsoft Office and analytical skills to support reporting and management information  production. 

 The workload will be varied and challenging but this is an excellent and rewarding opportunity for the right applicant, where your continued personal development will be actively encouraged.

At CrossReach, we strive to ensure that we are accepting, respectful and compassionate to both our customers and our employees. So, join us and you’ll be part of a professional environment offering you a  a career that will enhance your life and the lives of vulnerable people across Scotland.

If you would like to arrange an informal discussion about the role or have any questions, please contact recruitment.team@crossreach.org.ukAs we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

Main Function

To work closely with and provide support to the Quality, Compliance and Improvement Team in all aspects of the Section’s area of work.

Main Duties

1. To support the Quality, Compliance and Improvement Team in the creation of reports and provision of statistical information as required.
2. To assist the Quality, Compliance and Improvement Team in researching and responding to information enquiries
3. To assist the Quality, Compliance and Improvement Team in raising awareness of its services to CrossReach staff
4. To assist the Business Partner for Quality, Compliance and Improvement in co-ordinating team activities
5. To assist the development and maintain a system for recording corporate quality and performance indicators.
6. To develop and maintain a system of recording inspection gradings, requirements and recommendations from reports and any other performance management information.
7. To prepare standard information for Committees as required by the Business Partner.
8. To assist in the analysis of statistical information from data recorded.
9. To support operational services in systems such as CQA and maintain a database of current service standards across the organisation.
10. To support the achievement and retention of the Customer Service Excellence Standard
11. To assist the Quality, Compliance and Improvement Team in keeping up to date with legislative and regulatory changes.
12. To assist the co-ordination of organisational surveys, inputting data and analysing results.
13. To assist the maintenance of the generic organisational policies database and to support the work of the Policy Review Group, ensuring appropriate document control.
14. To administer complaints database, liaising appropriately with Heads of Service and Business Partners.
15. To provide administrative support to the Business Partner in all areas of work.
16. To undertake tasks or duties to support the Business Partners and Director of HR&OD.
17. To assist the Business Partner implement the internal and external accreditation systems, including to develop and deliver training.
18. To assist the HR Systems Advisor in the development and distribution of reports
19. To work collaboratively with other members of HR&OD to provide support and cover as required.

Qualifications

Ability to evidence continued learning eg relevant  degree or equivalent, preferably with previous experience of quality systems.

Personal

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

Skills and Abilities

Ability to be able to adapt when communicating with different audiences

Ability to work using own initiative and manage multiple tasks and projects simultaneously

A high standard of organisational skills and ability to work in an efficient way

Excellent Communication Skills

A flexible attitude and a team player able to support the work of colleagues.

Experience of working with data and analysing, research, preparing reports.

Experience of working with Microsoft packages

Experience of working within customer facing services eg responding to enquiries, marketing approach to highlight value of QCI services

Understanding of social care and the internal and external requirements experienced in the sector.