Relief Support Worker

Salary: From £9.00 to £9.00

Per hour

Hours per week: Variable, as required

Job Status: Permanent

Closing Date:

Job Type: Relief

Responsible To: Team Leader

Location: Eskmills
The Gate Lodge 27 Milton Road East Edinburgh EH15 2NL

More info


  • Build strong, direct relationships with your clients and team
  • Gain valuable experience working in a social care environment
  • Great job satisfaction


Every day at Eskmills and Threshold our teams provide a wide range of support to people with learning disabilities living throughout Edinburgh.  We help them to lead ordinary lives, participating in their local communities and activities of their choice.  This means creating a safe, secure and supportive environment and empowering them to take charge of their own lives and live life to the full. 

Something as simple as a smile can make the world of difference to our day, and theirs.  If you share our belief, this is your opportunity to join our close-knit and supportive team.  It can be pretty challenging at times and priorities can change quickly so you will definitely need to be a patient and understanding individual.  We work closely together as a team - though there’s always someone to talk to and we all help each other out wherever we can.

What do you need?  You will be required to be registered with Scottish Social Services Council [SSSC] and ideally have an SVQ Level 3 in Social Care.

We are looking for Support Workers in our Eskmills and Threshold services to provide cover when staff are on annual leave, attending training or absent through ill health.  Please submit an application form and tell us the name of the service where you would prefer to work in the Relevant Information section.

Main Function

The general task required of Support Worker shall be as follows, but variance in emphasis may occur in particular establishments.

To work within a multi disciplinary team to meet the needs of the service user.

Main Duties


1. To implement and uphold CrossReach's aims, objectives, policies and procedures.

2. To be able to work without direct supervision in the delivery of support services to service users.

3. To provide personal support and care to service users in a flexible way which meets their needs over a twenty four hour period.

4. To undertake sleepover duties as required to meet individual service users needs.

5. To undertake autonomously the role of key working to service users.

6. As a sole worker carry out relevant risk assessments in relation to service users’ use of appliances and the security of the building.

7. Assist service users in their responsibilities with the maintenance of the safety of the dwelling.

8. Assist service users with their responsibilities for arranging minor repairs to and servicing of own domestic equipment and appliances.

9. Providing life skills training to service users to assist them in their responsibilities in maintaining the dwelling and curtilage in appropriate condition.

10. To participate in individual service users reviews and in the formulation of relevant support plans, reflecting the outcome of these reviews.

11. To work autonomously in drawing up and implementing service users support plans in order that maximum outcomes are achieved.

12. To support and promote the independence of service users with life tasks, such as domestic, hygiene and nutrition.

13. To support service users in the pursuit of work, leisure, education and employment opportunities.

14. To use initiative to assess situations and make appropriate decisions to support service users.

15. To ensure service users receive their maximum financial entitlement and that appropriate financial advice is made available.

16. Advise or assist the service user with personal budgeting and debt counselling.

17. Advise or assist the service user in dealing with benefit claims and other official correspondence.

18. To be directly responsible for assessing the changing needs of service users.

19. Without direct supervision, be responsible for maintaining accurate records as required by CrossReach's Policies & Procedures.

20. To liaise with relatives and friends of service users, where appropriate.

21. To make efficient use of the Service's range of resources.

22. To undertake without direct supervision all aspects of risk management.

23. To use initiative to ensure that all emergency systems are fully operational and to respond to any emergencies.

24. Without direct supervision, provide support and care which:-

24.1 promotes equality for all individual service users

24.2 promotes service users' choice

24.3 promotes social inclusion for service users

24.4 promotes the protection of individuals from all forms of abuse

24.5 promotes sound management of aggressive and abusive behaviour

24.6 promotes communication with service users where there are communication difficulties

24.7 supports service users when they are distressed

24.8 enables service users to make use of available services and information

24.9 contributes to the health, safety and security of individuals and their environment

24.10 promotes the well being of all service users within a professional Christian framework in a sensitive caring manner affording them dignity and respect.


1. To participate in evaluations of the Service provision, ensuring that the highest standards of care are implemented and achieved.

2. To share responsibility for the quality of care, having particular regard to:-

2.1 values of confidentiality, integrity and impartiality which govern the discharge of duties and responsibilities of members of staff

2.2 the worth, rights and responsibilities of the individual

2.3 the promotion of independent choice

2.4 the protection of people who cannot protect themselves

2.5 the promotion of equality of opportunity

2.6 maintaining and improving practice standards

2.7 supporting other staff, volunteers and befrienders

2.8 the achieving of objectives

2.9 responding to service users' comments and opinions


1. To contribute appropriately in determining the Service's future aims and objectives.

2. To assist in the evaluation of the Service's performance in line with CrossReach's Quality Standards.


1. To be aware of current developments in the social care field.

2. To attend appropriate meetings, training courses and seminars.

3. To maintain a personal development portfolio.


To maintain close working relationships with all relevant professionals involved in the care of service users.


The post holder will be expected to undertake other relevant and reasonable duties as required by senior management.

Have respect for all aspects of Christian worship.

Facilitate service users to attend Christian worship (or worship of choice).


Ideally, the post holder will possess an SVQ Level 3 qualification.


As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

This post requires you to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

Skills and Abilities

The post holder must possess basic computer literacy skills including use of Microsoft Office and the internet.