Relief Support Worker

Salary: From £9.50 to £9.50

Per hour

Hours per week: Variable, as required

Job Status: Permanent

Closing Date:

Job Type: Relief

Responsible To: Unit Manager

Location: Cunningham House
205 Cowgate Edinburgh EH1 1JH

More info


The people who use our services tell us we’ve changed their lives.  Our employees tell us they’re supported, enthusiastic and have opportunities to develop meaningful careers.  We’re looking for someone great to join our team.


Our staff have come from all walks of life; some have a faith and some don’t.  We don’t want you to be a cog in a wheel.  We want you to bring your skills and experience either from the care sector or gained elsewhere – we know they are transferrable.  Your journey won’t stop there though as, using the strengths of a large diverse organisation, we’ll support you to develop new skills and qualifications and give you the opportunities to put them into practice.

We’re all about the people we support.  We want them to achieve the highest quality of life they can and you’ll be more important in that than you know.  You’ll need to be able to discern the person behind the behaviour and be able to develop strong supportive relationships with colleagues.

There’s space to be creative and find ways to help the people who use our services achieve their goals so when you see a problem you’ll need to have the heart to fix it.

Main Function

To work as a team member providing support appropriate to the needs of the service user within this Housing Support service.

Main Duties

To work as part of a team involved in the general day to day support of the service users as determined by the Unit Manager and Team Leaders.

To create and maintain a safe and secure environment in the unit that is welcoming and friendly for all who use it.

Maintain the standard of health and safety with in the unit:

  • Report accidents and unusual incidents immediately to senior staff.
  • Carry out regular checks on the building to make sure it is safe with regard to fire, flood, etc.
  • Carry out checks on the wellbeing of the residents, with due regard to their privacy.
  • Monitor residents' physical and mental health, reporting changes to senior staff immediately and responding to such changes appropriately.
  • Facilitate residents to access health care appropriate to their needs.
  • Encourage residents to maintain a high standard of personal hygiene.


To develop your knowledge and understanding of the needs of service users and how you can best support and assist them. To undertake any training essential to your professional development in fulfilling the role of a Support Worker as determined by senior staff.

To gain a knowledge and understanding of, and to liaise with, a wide range of outside agencies that may be of help in meeting a service users’ needs

To Support and assist service users to have a high quality of life by:

  • Promoting choice in service users ' lives.
  • Encouraging and facilitating the development of personal interests.
  • Encouraging service users to participate in the community and fulfil normal activities.
  • Helping service users with reading and writing when required and with filling out forms


Involvement in the daily running of the duty office - receiving phone calls and referrals, contact with service users.

Make and keep appropriate records of all meetings with service users and to record significant events involving each service user.

Interview clients for admission under the guidance of senior staff.

To be key worker to a number of service users as determined by senior staff. Organising key work and review meetings with service users.

Contribute to the setting up of Personal Support Plans with key clients. This involves:

  • Working closely with service users to make an assessment of their needs
  • Encouraging active involvement by service users in drawing up and carrying out plans
  • Writing up of Personal Support Plans
  • Involvement in their implementation
  • Careful observation and regular reviewing of service users ' needs and
  • Responding to service users ' changing needs and circumstances
  • Storage of medication for some service users to self administer in line with unit policy and procedures.

This is done under the supervision of senior staff.

Contribute to case conferences, reviews and other meetings. Compiling of appropriate reports and records for such meetings.

Participate in regular supervision with senior staff.

Participate in shift changeovers, team meetings and weekly staff meetings.

Work on a rota basis involving day, evening, weekend and occasional overnight cover.

Assist with cooking and cleaning in the unit if required.

The post holder will be expected to undertake other relevant and reasonable duties as required by senior management.

Have respect for all aspects of Christian worship.

Facilitate service users to attend Christian worship (or worship of choice).


Essential: A recognised Social Care Qualification (minimum SVQ L2 or equivalent) and must be willing to complete SVQ L3 within 1 year if not yet qualified.

Desirable: Addictions Qualification, Certificate in Counselling Skills.


As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

This post requires you to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards & criteria for registration.

Skills and Abilities

Essential: Postholder must possess basic computer literacy skills including use of Microsoft Office and the internet.

Previous experience in the social care field desirable.

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