Support Worker

Salary: From £19,430.00 to £19,678.00

A salary qualification bar applies.

Hours per week: 38.50

Job Status: Permanent

Closing Date:

Job Type: Full Time

Responsible To: Service Manager/Senior Addiction Worker

Location: Beechwood House
69/ 71 Old Perth Road Inverness IV2 3JH

More info


The people who use our services tell us we’ve changed their lives.  Our employees tell us they’re supported, enthusiastic and have opportunities to develop meaningful careers.  We’re looking for someone great to join our team.


Our staff have come from all walks of life; some have a faith and some don’t.  We don’t want you to be a cog in a wheel.  We want you to bring your skills and experience either from the care sector or gained elsewhere – we know they are transferrable.  Your journey won’t stop there though as, using the strengths of a large diverse organisation, we’ll support you to develop new skills and qualifications and give you the opportunities to put them into practice.

We’re all about the people we support.  We want them to achieve the highest quality of life they can and you’ll be more important in that than you know.  You’ll need to be able to discern the person behind the behaviour and be able to develop strong supportive relationships with colleagues

There’s space to be creative and find ways to help the people who use our services achieve their goals so when you see a problem you’ll need to have the heart to fix it.

Main Function

To work as a team member providing a high level of support and care appropriate to the needs of the client within a residential or day care setting.  The general tasks required of Support Worker shall be as follows but variations in emphasis may occur in particular services.

Main Duties

  1. Involvement in the general day to day support and care of the clients as determined by the Service Manager and Senior Addiction Workers.
  2. Seek to acquire appropriate working knowledge of the needs of clients and make contributions on this basis.
  3. Assist clients to settle into the service, introducing them to facilities and procedures, and ensuring they are aware of their rights and responsibilities.
  4. Be aware of implications of all clients’ risk assessments
  5. Ensuring clients are registered with local health services and any health needs addressed.
  6. Contribute to the setting up of care/support plans in respect of each client through careful observation, assessment and writing up of care plans and implementation of same under the management of a senior staff member.  This involves fulfilment of the role of a key worker.
  7. Assist with therapeutic group work, and if trained, to facilitate group work
  8. Contribute to case conferences, reviews and other meetings, and the compiling of appropriate reports for all such meetings.
  9. Involvement in such other professional duties as determined by the Service Manager and senior staff team.
  10. Undertake any training essential to your professional development in fulfilling the role of a Support Worker as determined by senior staff.
  11. Work on a rota basis involving day, evening, weekend and overnight cover. (Night work attracts a night enhancement rate).
  12. Participate in regular supervision with senior staff.
  13. Administration of medication to clients under the supervision of senior staff.
  14. Participation in staff meetings as determined by CrossReach.
  15. Assisting clients with educational development including literacy or numeracy issues
  16. Assisting clients, according to the wishes of each individual, to maintain or develop the spiritual side of life.
  17. Ensuring that client’s property and possessions are properly cared for. 
  18. Encouraging clients to take responsibility for tasks, including household duties and to develop daily living skills, including both catering and cleaning.
  19. Assist clients to have a high quality of life and facilitate them to have choices.
  20. Encouraging clients to participate in all aspects of the programme and community life. This may involve leading or accompanying outings and assisting with transportation of clients.
  21. Assist with the monitoring of use of illegal substances through drug or alcohol testing procedures.
  22. Assist with kitchen and cleaning duties, including preparation of light meals outwith normal kitchen hours (once appropriately trained).
  23. Support clients to build up a network of supports, in preparation for moving on. These would specifically include appropriate levels of support for any addiction issues.
  24. Assist clients with any external accommodation issues.
  25. Support clients to access development activities such as training, volunteering or employment.
  26. Ensure that clients have a well organised and supported transition when leaving the service, and that all procedures relating to this are completed.



The post holder will be expected to undertake other relevant and reasonable duties as required by senior management.

Have respect for all aspects of Christian worship.

Facilitate service users to attend Christian worship (or worship of choice).



A recognised Social Care Qualification (minimum SVQ L2 or equivalent) and must be willing to complete SVQ L3 within 1 year if not yet qualified.


Addictions Qualification, Certificate in Counselling Skills.


As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

This post requires you to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

Skills and Abilities

Essential: Postholder must possess basic computer literacy skills including use of Microsoft Office and the internet.

Desirable: Previous experience in the social care field, ideally in addictions

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