Team Leader - Temporary

Information

The people who use our services tell us we’ve changed their lives.  Our employees tell us they’re supported, enthusiastic and have opportunities to develop meaningful careers.  We’re looking for someone great to join our team.

 

Our staff have come from all walks of life; some have a faith and some don’t.  We don’t want you to be a cog in a wheel.  We want you to bring your skills and experience either from the care sector or gained elsewhere – we know they are transferable.  Your journey won’t stop there though as, using the strengths of a large diverse organisation, we’ll support you to develop new skills and qualifications and give you the opportunities to put them into practice.

We’re all about the people we support.  We want them to achieve the highest quality of life they can and you’ll be more important in that than you know.  You’ll need to be able to discern the person behind the behaviour and be able to develop strong supportive relationships with colleagues.

There’s space to be creative and find ways to help the people who use our services achieve their goals so when you see a problem you’ll need to have the heart to fix it.

This is a temporary post for 18 months. 

If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact recruitment.team@crossreach.org.uk.

Main Function

The Team Leader will, operate as a Senior member of staff within the Service responsible for the overall support of service users and the efficient management of his/her own working team. In addition, he/she will be required to contribute to achieving the highest professional standards of social care practice, for ensuring that quality standards are met.

Main Duties

Service Delivery

1. To implement and uphold CrossReach’s aims, objectives, policies and procedures and ensure that all services are offered in Christ’s name.
2. To be responsible for the assessment, planning, co-ordination and development of service provision to individuals.
3. Promote equality for all individuals.
4. Contribute to the protection of individuals from abuse.
5. Contribute to the management of aggressive and abusive behaviour.
6. Promote communication with clients.
7. To provide support to clients consistent with the aims and objectives of the service and the Christian ethos of CrossReach.
8. To ensure that a safe, secure and supportive environment is created for individuals.
9. Contribute to the health, safety and security of individuals and their environment.
10. Promote the well-being of all clients within a professional Christian framework in a sensitive caring manner affording them dignity and respect.
11. Contribute to person centered planning and ensuring support plans are kept up to date.
12. Liaise with other organisations/professions with and/or on behalf of clients and the service.
13. Represent service and Crossreach at internal and external meetings.
14. To be named key worker for individuals.
15. To demonstrate and share Christian love and support including sharing with others the leading of worship in accordance with CrossReach policy and by ensuring all staff meetings are opened with prayer and Bible reading.

Planning and Development

To assist the Service Manager in the formulation of a yearly plan and work as a member of the management team to ensure that priorities outlined therein are met.

Quality Assurance

To assist the Service Manager in all aspects of Quality Assurance and to be responsible for the quality of support experienced by the clients and the way in which staff within his/her team aim to provide quality support.

Financial and Administrative Management

1. To assist the Service Manager as required in the preparation, management and monitoring of the annual operating budget.
2. To ensure that client’s records are maintained in line with CrossReach’s policy.
3. To contribute to the maintenance of systems to gather, record and store information/ data.

Personnel Management

1. To assist in the recruitment and selection of staff as required.
2. To be responsible for the direct supervision of staff.
3. To ensure that CrossReach’s personnel policies are implemented and understood by all staff within the team and participate in the disciplining of staff when appropriate.
4. To undertake or facilitate the assessment of staff for SVQ’s and/or the supervision of students through practice teaching.
5. To be responsible for the planning and allocation of work carried out by staff.
6. To assist in service based induction training, ongoing training within the unit and be accountable to the unit manager for the training and development of team members.
7. To convene regular team meetings.

 Professional Development

1. To keep abreast of current developments in the homelessness field in order to ensure that the highest standards of support are achieved.
2. To attend meetings, training courses and seminars as required.

Liaison

To assist the Service Manager in the promotion of services and to maintain close working relationships, as required, with all relevant professionals involved in the support of service users; maintaining effective communication and co-operation with relatives and friends of service users.

General Management

1. To provide management cover in the absence of the Service Manager
2. To undertake responsibilities in relation to health and safety as delegated by the Service Manager.

General

The Team Leader will be required to undertake shift work, including night duties, on a rota basis with other senior staff.

Qualifications

An HNC or SVQ Level 3 in Care/Supporting Independence or related qualification with extensive experience in the field of homelessness, mental health or substance misuse is essential.

SVQ Level 4 in Care/Supporting Independence or Management and Registered Managers award desirable.

Personal

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos.  This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

This post requires you to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

Skills and Abilities

Experience of supporting people in a homelessness, mental health or substance misuse setting, including supervision of staff is essential.

Postholder must possess basic computer literacy skills including use of Microsoft Office and the internet.