The Promise Lead Development Officer - Temporary

Information

A unique opportunity to make change happen.

 

Care experienced children and young people face many transitions: they have told us how scary these times can be and how important it is for them to have someone beside them they can rely on.  

“You don’t really think you’re isolated but you are really mega isolated.”

“If somebody can build a relationship with you quick, you want them to stick around. You want them to always be there. 

CrossReach is one of Scotland’s largest voluntary social care organisations, and we are committed to implementing the Independent Care Review’s findings ‘The Promise’. As the Lead Development Officer you will work with managers across our children and families service to develop and improve their services and deepen the participation and involvement of the children, young people and families who use CrossReach services.

For this role, you will need a qualification in a relevant area of social care or quality improvement, combined with a good understanding of the Independent Care Review’s findings ‘The Promise’. We’re also looking for experience of engaging with children, young people and their families, ideally gained in the care sector, and the ability to successfully facilitate group discussions and workshops. In return, we offer a range of training and development opportunities, as well as an excellent benefits package including an employer contributory pension and generous holiday allowance.

CrossReach welcomes applicants with care experience.

This is a temporary post for one year.

If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact recruitment.team@crossreach.org.uk.

Main Function

CrossReach is committed to implementing the recommendations of The Independent Care Review report [2020] - The Promise. This role will be focused on improving the quality, design and delivery of operational services in line with The Promise and will build on the work already started to improve transitions for children and young people. The post holder will take a lead role working with managers across children and families to develop and improve their services; and to deepen the participation and involvement of the children, young people and families who use CrossReach services.

Main Duties

1. To develop the improvement work already underway in line with the Promise.
2. To work alongside service managers to  base all aspects of support on outcomes identified by the children, young people and families who are being supported.
3. To engage strategically with other organisations, professionals and a variety of stakeholders to ensure that partnership working is achieved where needed to effect change.
4. To manage the Promise Improvement Officer.
5. To develop innovative approaches to ensure that the children, young people and families who use CrossReach services have the opportunity to influence the way the organisation provides support.  
6. To acquire knowledge of policy and practice developments by attending meetings, conferences and committees relating to relevant practice areas (e.g. social care, healthcare, family support); and to communicate learning to colleagues so that the quality of services improves.
7. Active involvement with The Promise Team nationally, including:
   • Participation in The Promise Design School
   • Membership of any relevant community of interest
   • Quarterly engagement sessions with The Promise Team focussing on knowledge sharing and diffusion of innovation
8. Active engagement with The Promise Partnership including:
   • Regular check ins
   • Commitment to the monitoring and evaluation framework
9. Taking a lead role in monitoring and reporting arrangements (e.g. the provision of quarterly progress report to Head of Service).
10. To collect data on CrossReach services’ performance and analyse to produce evidence-based reports for Heads of Service and Directors, including making recommendations for improvement.
11. To take part in internal working groups as required by the Head of Service, for example the Policy Review Group.
12. To support the development of frontline staff, for example by contributing to the design and delivery of training courses.
13. To demonstrate and share Christian love and support including sharing with others the leading of worship in accordance with CrossReach policy and by ensuring all staff meetings are opened with prayer and Bible reading.

Qualifications

Qualification in relevant area of social care or quality improvement.

A full driving licence and the ability to work across Scotland as required.

Personal

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos (this is an ongoing occupational requirement under the Equality Act 2010).

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

Skills and Abilities

Essential

• Experience of using participative methods to influence service design (e.g. Scottish Approach to Service Design)
• Experience of delivering services highlighted within the Independent Care Review report (e.g. social care services)
• Post holder must possess good computer literacy skills including use of Microsoft Office and using internet for research
• Post holder must possess excellent verbal and written communication skills

Desirable

• Experiencing of managing a service
• Experience of working alongside children, young people and families with complex needs
• Working knowledge of delivering improvements to meet the recommendations set out within The Promise