Choosing and shaping your care

Older adults chatting and smiling

Personalistion means giving you choice and control over the way you receive your support.

In 2014 the Scottish Government introduced its Self-directed Support (SDS) Act. This is the way Personalisation is being delivered across Scotland. It allows you to:

  • Identify the outcome you would like to achieve with social care support (leading to an Outcome Based Support Plan)
  • Choose the care services and support that will help you achieve that outcome
  • Pay for your own care using the Individual Budget allocated to you by the local authority


How can we help?

At CrossReach we have a dedicated Personalisation team, headed up by our Personalisation Officer, Susan McGregor.

The team can help you with:

  • Information on the Self-directed Support process
  • Creating your Outcome Based Support Plan
  • Exploring the wealth of care services available through CrossReach – from support in your home, travel and short breaks, day opportunities, counselling and community activities and much more
  • Accessing and managing your Individual Budget


If you have any questions about Personalisation, Self-directed Support or your Individual Budget, please get in touch.
Susan McGregor, CrossReach Personalisation Officer
Tel: 01698 464157
Email: susan.mcgregor@crossreach.org.uk

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