Walter & Joan Gray exhibit CrossReach values in recent inspection report

Our care home in Scalloway, The Water & Joan Gray has received high marks following an inspection earlier this month.

During an unannounced inspection on September 7, inspectors graded the service as 'Very Good' in both its support for people’s wellbeing and its leadership.

Inspectors spoke to residents who described the service with positive feedback. Some feedback from residents mentioned in the report were: "Very, very good", "I love it here", "They look after me well", and "I love the food and the staff".

The service was also highlighted for its warm interactions between staff and residents.

Inspectors said: “Staff had a good understanding of individual needs and preferences and provided support that promoted dignity, comfort and wellbeing.

“People appeared well cared for, with attention given to personal appearance and presentation.”

Amongst the highlights was a key focus on activities and engagement with a focus on reducing isolation and maintaining contact and relationships with families.

The service was credited for its “strong and visible leadership” which included its approachable style to management and oversight of tasks.

Inspectors reported: “Management demonstrated transparency and responsiveness by strengthening feedback, self-evaluation and quality assurance processes.

“These arrangements supported informed decision-making and helped drive service improvements.”

What we say:

We were delighted that the Care Inspectorate Report recognised the very good standards of care and leadership at The Walter and Joan Gray.

The report highlights the warmth and compassion with which our staff provide person-centred support. It also recognises the strong relationships we have built with families and the wider community.

The highlights within the report reflect our ongoing commitment to providing high-quality care for everyone who calls the Walter and Joan Gray home, all thanks to our dedicated Shetland team.