Morlich House

Morlich House is situated in Morningside, a short bus journey from Edinburgh city centre and is within easy walking distance of Post Office, Churches, Opticians, shops, theatre, library, GP and Dental surgeries.

 Accommodation
Morlich has accommodation for 23 female service users in single rooms with toilet/shower etc. en-suite. Specialised bathing aids are also available if required. Internet access is available in each bedroom as well as an aerial point for your TV and a phone point also.

There are three attractive lounges in which to relax and socialise. A snoezelen room is also available and is a pleasant room in which to relax with the use of gentle music, aromatherapy and various light therapies. In the dining room a choice of interesting and attractive meals are offered.  Special dietary needs are catered for on medical and religious grounds. Tea, coffee and juices are served regularly throughout the day. 

The house has its own garden that can be enjoyed throughout the year, there is also a raised sensory garden which incorprates a variety of plants with interesting scents colours and textures and can be easily accessed by all.

Aims and Objectives

We follow the seven main principles of good care: Dignity, privacy, choice, safety, realising potential, Equality and Diversity.   By following these our aim is to provide an individualised and supportive service to each person . We aim to provide our service in an environment that promotes respect and acceptance for each other and a service that is open and transparent in all we do.

Staffing

The unit manager is supported by the deputy manger and in their absence the duty senior on shift will be available to help with any questions or concerns. All staff receive regular supervision, which gives them opportunity to discuss any training needs. It also is a chance to reflect on their practice and evaluate their strengths and any areas for further development. Ensuring that staff are well trained and motivated is very important. All care staff work through a Personal and Professional development folder, and following on from this they work towards SVQ Level 3. As well at this we arrange a training programme in the unit throughout the year, where we invite professionals to do short training courses with the staff team. The training covers topics relevant to the care needs of the service users for example: deaf awareness, loss and bereavement, physiotherapy and mobility and palliative care etc.

Services

Under the Unit Manager and Deputy Manager's guidance, 24-hour care is provided for service users.  The staff team believe it is important that individuals do not look on their situation as the end of their active life, but regard it as an opportunity to develop and maintain an individual lifestyle.

An initial assessment of the needs of the applicants is made either by their local social work department or by Morlich House staff, if there is no social work department already involved. If a place is allocated the applicant will come to stay in Morlich on a provisional basis so that a fuller assessment can be made over a 6-week period. A keyworker is allocated for this initial period and they are responsible for drawing up a temporary care plan and over seeing the admission and initial assessment. Following this period a review is held and at this stage a decision is made by both service user and staff about whether it is appropriate for the placement to continue.

Each resident has a Key Worker whose particular responsibility is to work at an individual level with the resident, to meet their personal needs.

Residents meetings and staff meetings take place once every 2 months providing residents and staff with an opporutnity to discuss matters of importance, express views, make requests etc.

Entertainment in Morlich House is occassionally provided by singers, musicians and choirs as well as by visits from the local church group.  The majority of these provide an afternoon or evening of entertainment free of charge, or request a donation for a chosen charity. The mobile library also visit monthly.

 Tuesday morning worship is a regular feature of life at Morlich House.  Our local pastoral care team arranges this. Once a month Communion is held and anyone who chooses to attend is welcome to do so.

The Circle of Friends are a valuable part of the life of the Home, offering support and friendship to service users and staff. They are also our primary fund raisers and have a yearly coffee morning which is held in the church hall of Morningside United Church. They also arrange social afternoons through the year including Strawberry teas, Beetle Drives and Musical afternoons.

Outings are arranged on an individual basis. Service Users enjoy various activities in Morlich House including quizzes, discussion groups,internet, reminiscence, language classes, board games, arts & crafts, poetry afternoon, big screen film shows and a weekly session with the Ageing well 50+ group who lead a keep fit and social group.

 

Costs
The costs are £677 per week.The Social Work Department can assess and you may be eligible for help with funding.

There is a visiting hairdresser and Chiropodist and there are extra charges for their services if residents wish to have these services. costs are

Hairdresser:

Set: £9.00, Trim/set: £11.00, Perm £24.00

Chiropody:

£12.00

Newspapers:

This is the responsibility of each service user and paid direct by the service user.

Telephone:

This is the responsibility of the service user. Paid directly by the service user, including line charge of £15 per quarter.

Referrals Procedure
Referrals can be made direct to the Service.   For more information, telephone and ask to speak to the Service Manager or the Deputy Manager.

Additional Information

Please contact the Service Manager or the Deputy Manager.if you require further information or assistance.

Responding to Communication Protocol

When writing on behalf of service users or the unit, it is essential that at all times confidentiality is adhered to.
Post
If items are being sent in the post that are in the form of a letter and is the business of the unit (not personal service user’s letters), headed writing paper should be used for this.
If this contains confidential information, the envelope should be stamped with “confidential” and the envelope should clearly state who the recipient is.
If possible you should inform the recipient that you have posted this to them.

If other mail is being sent e.g. documents etc, that you have not written yourself, then a compliments slip should be sent with this item. This must have the units stamp on it.
Again the envelope should be marked with “confidential” if appropriate.

If letters are required in response to queries then they will be sent within five working days or if at present we are unable to send information a telephone call or letter will be sent explaining why this is, and the timescale involved in acquiring what they have requested.

Fax
The fax can be used for sending information that needs to arrive promptly or has been requested in this form.
Again this should be faxed on headed paper or the headed fax format that is stored on the office computer.

If this information is confidential, it is essential that you speak to the recipient first to ensure that they will be at the receiving end to retrieve the fax themselves.

You should also ensure that you get a fax receipt to indicate that it has successfully sent.

Email
Emails are checked daily, they are responded to within five working days, if there will be a delay in obtaining the answer required then a return email will be sent advising the person why there is a delay and the action we are taking, and the likely timescale for obtaining the information they require. If there is to be a further delay then an immediate email will be sent explaining why this delay has occurred and that continuous updates will be sent until the matter is fully resolved.

Visitors
It is our policy to answer the door with four minutes.

Responding to phones

It is our policy to answer phones within four rings

Responding to buzzers
It is our policy to respond to buzzers within four minutes.

Evaluation of Quality

 

Crossreach has a set of Standards that are reviewed regularly within each unit.

These standards reflect the Organisations Values these being:

 

“Involvement, Ordinariness, Individual worth, and Quality”

 

The ten Service Standards are:

 

Making Decisions and being involved

A good environment to receive services

Valuing the individual

Personal care and Support

A Preferred Way of Life

Maintaining Links and Relationships

Support Services

Well-managed Services

The Qualities of Staff

A Regular check on services.

 

 

These Standards are evaluated and evidenced against a set of criteria and scored to obtain an average grade 1 being lowest grade, 6 being highest.

The information is assessed on feedback from clients, staff, stakeholders etc.

It is also based on whether the criteria can be fully met, partially met or not at all.

 

Grades are:

 

Grade 1: 0%-20%

Grade 2: 20%-36%

Grade 3: 36%-52%

Grade 4: 52%-68%

Grade 5: 68%-84%

Grade 6: 84%-100%

 

From the information assessed Quality improvement plans are drawn up to address the issues highlighted.

The Information is assessed externally.

 If you would like to see the full Evaluation of Quality information, please speak to The Unit or Deputy Manager.

  

SERVICE GRADE RESULTS
AUDIT DATE: 2009				AUDIT DATE:2010				AUDIT DATE:2011
STANDARD		GRADE		STANDARD		GRADE		STANDARD		GRADE
Standard One		6		Standard One		6		Standard One		6
Standard Two		6		Standard Two		6		Standard Two		6
Standard Three		6		Standard Three		6		Standard Three		6
Standard Four		6		Standard Four		6		Standard Four		6
Standard Five		6		Standard Five		6		Standard Five		6
Standard Six		6		Standard Six		6		Standard Six		6
Standard Seven		6		Standard Seven		6		Standard Seven		6
Standard Eight		6		Standard Eight		6		Standard Eight		6
Standard Nine		6		Standard Nine		6		Standard Nine		6
Standard Ten		6		Standard Ten		6		Standard Ten		6
				Standard Eleven		6		Standard Eleven		6
AVERAGE GRADE		6		AVERAGE GRADE		6		AVERAGE GRADE		6