Senior Support Worker

Salary: From £19,837.00 to £21,714.00

Hours per week: 38.50

Job Status: Permanent

Closing Date:

Job Type: Full Time

Responsible To: Service Manager

Location: Whiteinch Move On Service
0/5 13 Victoria Park Drive South Whiteinch Glasgow G14 9RN

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Here at Whiteinch Move On Service in Glasgow, we provide people with a stepping stone between homelessness and getting their life back on track.  With support from a key worker we help draw up personal support plans outlining peoples goals and what support will be needed to achieve them.


As part of our close-knit and supportive team you will effectively be leading and directing other staff members on the shift.  To succeed you’ll have experience in working with vulnerable people in recovery from substance use plus experience of  Trauma Informed Working.  You'll have a recognised social care or related qualification as well as effective decision making skills and ideally experience of supervising other staff.  You will also need the ability to work with leadership and stakeholders in a spirit of coproduction at a time of change for Recovery services in Glasgow.

In return we offer every support for your professional development and a comprehensive package that includes an employer contributory pension and generous holiday allowance.


Main Function

To establish and maintain an appropriate, supportive environment.

To support individuals to identify and achieve appropriate physical, social, emotional and spiritual goals.

To express God’s love to service users by modelling Christian values in all dealings with them.

Main Duties

  1. To assess service user’s needs and decide whether the service is suitable for them at that time.
  2. To make decisions about admission.
  3. To engage with service users and others, in developing and implementing support plans.
  4. In conjunction with senior colleagues and workers from other agencies review the progress and appropriateness of the support plan.
  5. Make decisions about demission of service users where appropriate.
  6. To be the key worker for a number of service users.
  7. To work a shift system, which will involve night work on a rotational basis.
  8. To mentor, advise and help train support workers.
  9. To lead shifts as required.
  10. To develop and keep up to date in a specific specialist area of support work/service delivery. Actively looking for resources, networking and training opportunities that will enhance the ability of the team to provide the best support and advice to service users.
  11. Creating and keeping an up to date library/database of resources.
  12. To represent the service as may be required from time to time, e.g. inter agency meetings and other events.
  13. To maintain an awareness of the legislation, policies, practice and initiatives in social care, at a national and local level, that might influence the service user.
  14. To take responsibility for, and initiative for some of the practical tasks, or, the fabric matters, involved in the smooth running the service– in consultation with team leaders.
  15. To be responsible for ensuring all financial matters and paperwork are completed accurately and within required timescales.
  16. In conjunction with senior and administrative staff:
  17. To be responsible for collection and input of information required for the monitoring system on which the performance of the unit is judged.
  18. To be responsible for collection and input of information required for the statistical returns.
  19. To undertake any other training and duties, as may reasonably fall within the parameters of the post, as directed by team leaders or Unit Manager.
  20. To demonstrate and share Christian love and support including sharing with others the leading of worship in accordance with CrossReach policy and by ensuring all staff meetings are opened with prayer and Bible reading.


A recognised social care or related qualification is desirable.


Be able to demonstrate positive and empathic attitudes towards socially excluded persons.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos.  This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

This post requires you to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

Skills and Abilities


  • Relevant experience in the field of homelessness and/or recovery
  • Knowledge of supporting people through the Homeless Case Work/Section 5 system
  • Competent verbal and written communication
  • Competent numerical and computer skills
  • Ability to engage other people in effective relationships
  • Ability to advise support and encourage
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