Personalistion means giving you choice and control over the way you receive your support.

In 2014 the Scottish Government introduced its Self-directed Support (SDS) Act. This is the way Personalisation is being delivered across Scotland. It allows you to:

  • Identify the outcome you would like to achieve with social care support (leading to an Outcome Based Support Plan)
  • Choose the care services and support that will help you achieve that outcome
  • Pay for your own care using the Individual Budget allocated to you by the local authority

How can we help?

At CrossReach we have a dedicated Personalisation team, headed up by our Personalisation Officer, Susan McGregor.

The team can help you with:

  • Information on the Self-directed Support process
  • Creating your Outcome Based Support Plan
  • Exploring the wealth of care services available through CrossReach – from support in your home, travel and short breaks, day opportunities, counselling and community activities and much more
  • Accessing and managing your Individual Budget

If you have any questions about Personalisation, Self-directed Support or your Individual Budget, please get in touch.

Susan McGregor, CrossReach Personalisation Officer
Tel: 01698 464157

Self-directed Support video- Story 1

Self-directed Support video- Story 2

Self-directed Support video- Story 3

Self-directed Support video- Story 4

Self-directed Support video- Story 5