Confidential counselling in a safe and supportive environment in central Glasgow.

Service update January 2024:

General one-to-one counselling: We are accepting new referrals for Donation-based and Fixed Fee clients who can attend in person or via secure video platform or telephone. You can find out more about this below. 

For more information or to refer, please email

If you require immediate support, please either contact your GP, NHS 24 on 111; the Samaritans on 116 123 or Breathing Space on 0800 83 85 87.

Office hours

9.00 am - 4.30 pm (Monday - Friday)

Contact us

Counselling Manager

Lisa McGilvray

Services offered at Tom Allan Service

  • Counselling for mental wellbeing
  • Counselling for emotional support
  • One-to-one Counselling

If you’re going through a difficult time for any reason, our counsellors are trained to help you explore your feelings and experiences in a safe and confidential environment.

Appointments are usually weekly and last up to 60 minutes. We’ll discuss the day, time and frequency of these sessions with you.

Our donation-based and fixed-fee services
We offer a donation based counselling service. There may be a waiting list for this service. At the start of your therapy, we will ask you if you can make a contribution towards your counselling. 

CrossReach is a registered Scottish Charity, and we rely on the generosity of our clients and supporters to fund our Counselling Services, with each counselling session costing £60 for us to deliver. We ask that you only donate what you are comfortable with and can afford, and we never turn anyone away if they can’t make a contribution. You can donate by cheque, cash or via BACS on a weekly basis or as a one-off. Any donation that you can make towards your sessions makes a big difference to us, and it’s a great way to invest in the future of your mental wellbeing.

Our CrossReach Fixed Fee service offers fast and flexible access to an experienced, professionally registered counsellor at a price of £60 per session, for both adults and young people aged 12+.  Choose from face-to-face sessions in our central Glasgow service or sessions via a secure video platform - whatever suits you best.  Our Fixed Fee service also helps to fund our Donations service, providing counselling support to those who would otherwise struggle to access counselling - so you'll be improving your own mental health as well as others. Your first session will normally be arranged within two weeks and we recommend you are able to pay for a minimum of 6 sessions. To find out more about this option, please contact the team.

If you have any questions or want to make an appointment, please get in touch: 

“This place is invaluable… Really feel I’m getting the help I’ve needed for years.”

For further details click here to download our leaflet.

Our Workplace Counselling: We also offer a dedicated Workplace Counselling programme called Confidential Conversations. To find out more please click here.

If you have any enquiries regarding training: Training

Tom Allan Service has gained COSCA Recognition and adheres to COSCA’s Statement of Ethics and Code of Practice. All our practitioners are either, qualified and registered with a Professional Standards Authority (PSA) recognised professional body (e.g. BACP, COSCA, BAAT, UKCP), or in the process of gaining their qualification.  The PSA assesses organisations that register health and social care practitioners ensuring your practitioner meets your needs.

COSCA Recognition