Our Promise
Your faith in what we do is of the utmost importance and something we do not take for granted. Maintaining your trust, exceeding your expectations, and continually achieving high standards comes with a promise. Our promise to:
Always keep your personal information safe.
Safeguarding and supporting is at the heart of everything we do, and that includes keeping your personal information secure. We will never sell your data, we will only record what is necessary and will always seek your permission to use it, for example to keep in touch with you about our work. You can find out more about our data protection policy here.
Follow the highest standards in fundraising.
At CrossReach, we are committed to exceeding your expectations and providing you the best experience possible. We constantly review, evaluate and innovate our fundraising methods to do this whilst strictly following Scottish Charity Regulator standards.
We promise to regularly show you the impact of your support.
It’s very important to us that you know how valuable you are to CrossReach and every person together , we help all over Scotland. That is why we aim to communicate how your support translates into lifesaving and life changing services throughout the year, being open, honest, and transparent.
Give you the power.
You are always in control of how we contact you, how often and by which methods. We want you to look forward to our conversations and so encourage keeping in touch with your views and wishes.
Use your donations wisely.
Without your support, it just wouldn’t be possible to offer our high-quality services each day to those who need it most. We promise to use your generous donations wisely and unless specified, where it is needed most to have the biggest impact. Your trust and faith are of vital importance to us.
Safeguard and respect our story tellers.
In order to give you an even clearer insight into how your support changes lives, we will share real stories with our services users’ permission. We will work with them closely to safeguard and share their journey including how they want it told for accuracy and authenticity.
